Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Test works but TV will not power off on normal shutdown #226

Open
catsncode opened this issue Jul 13, 2024 · 16 comments
Open

Test works but TV will not power off on normal shutdown #226

catsncode opened this issue Jul 13, 2024 · 16 comments

Comments

@catsncode
Copy link

Thanks for this amazing and helpful code!

Power on is working, but I just can't get it to power off even though the test mode works fine. I have tried, early and delayed. I checked the error log and it says:

"Did not receive the anticipated event subscription call back prior to shutting down unable to determine if system is shutting down or restarting!"

Any ideas on how I can troubleshoot? This is a windows 11 machine with a C2 TV on hdmi 2. I had some weird issues with interference or something on hdmi 1, which is why I switched to 2. I have also tried setting the TV to always on mode but it did not help.

Thanks!
@catsncode
Copy link
Author

I will also add that I have 3 physical monitors, the other 2 are connected via display port. Not sure if that is relevant or not but thought it was worth mentioning. Thanks again!

@JPersson77
Copy link
Owner

Hi @catsncode can you try enabling persistent connections please (device onfigutation). If that does not work please paste a log and I will have a look

@catsncode
Copy link
Author

Sorry for the delay, my machine was down for a bit. Now I can test again. Persistent connections was already checked. I just tried it and it worked fine... If it starts acting up again, I'll post the log. Thanks!

@Kingston1
Copy link

@JPersson77 I seem to have this same issue. TV does not turn off on system shut down. I don't know what test mode is and where to use it, so cannot tell if that works.

Also, what does it mean to "enable persistent connections please (device configutation)". Which device, which app, which software, which system. On TV, on PC?

@JPersson77
Copy link
Owner

hi @Kingston1 the test function is in the drop down menu of main UI page:

image

the persistent connections are enabled in the app's configuration page for the TV:

image

@Kingston1
Copy link

Kingston1 commented Jul 18, 2024 •
edited
Loading

@JPersson77 well argh. My mistake. I was using a seriously old version. I installed the latest (4.0.5) and everything works flawlessly with default settings, through both Wifi and LAN.

But to my defence, I landed on this app through a very prominent Google search result, which is pointing to that seriously ancient version: https://www.reddit.com/r/OLED_Gaming/comments/vlx8nz/turn_lg_oled_onoff_automatically_via_pc/

I was stupid and assumed the link was legit. I don't have reddit account but someone should get that person to link to the releases page instead.

Thanks for your flawless software though!

@catsncode
Copy link
Author

After that 1 time it worked, it has failed to work after that every time. I've probably shutdown around 15 times as I'm testing some other stuff on the machine.

Here is a clean debug log I took that shows a shutdown and startup. The power on always works, but it's very slow. Is there any way to speed it up?

Thanks again!

lgtv-companion-log.txt

@JPersson77
Copy link
Owner

Hi @catsncode you are right that comms seem slow and it seem to be causing problems. Usually a response from the TV is immediate but I can see seconds long delays. First, try and pull the power plug on all network equipment, the PC and the TV, including access points, routers, switches etc. I have seen that help more than ten times probably.

Then make sure shutdown timing is set to delayed and that persistent connections are enabled.

Fingers crossed...

@catsncode
Copy link
Author

I would have thought to put shutdown timing to early since the PC is powering off before the TV is shutting off. It is still not working. The power on works like a champ every time (unless the TV is somehow doing that itself when it sees the hdmi signal?)

I haven't rebooted the router yet because I'm worried it could mess some other things up. The TV's assigned IP has not changed so I'm not sure what rebooting would accomplish as I think it would still assign it the same one.

Thanks!

@JPersson77
Copy link
Owner

JPersson77 commented Jul 22, 2024 •
edited
Loading

Hi again, the reason I suggest to power cycle all network equipment, PC and TV is because something is/seem to be causing delays in the network communications and this was the solution for a few people with similar issues.

@JPersson77
Copy link
Owner

Hi @catsncode any updates on the above?

@catsncode
Copy link
Author

catsncode commented Nov 13, 2024 via email

@JPersson77
Copy link
Owner

Thanks, if you are using wireless can you please try using a cable? Or vice versa. From the logs it looks like slow/delayed communications on the LAN

@catsncode
Copy link
Author

catsncode commented Nov 14, 2024 via email

@JPersson77
Copy link
Owner

hi again @catsncode just checking in if there is any progress on the issue. I don't think it will solve your issue to enforce longer network timeouts unfortunately.

@catsncode
Copy link
Author

catsncode commented Dec 23, 2024 via email

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
None yet
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
3 participants
@catsncode @Kingston1 @JPersson77