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REST API to close tickets #16

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recv2383-work opened this issue Mar 18, 2021 · 1 comment
Open

REST API to close tickets #16

recv2383-work opened this issue Mar 18, 2021 · 1 comment

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@recv2383-work
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Description

Going through the REST API I don't see a way to close tickets only open and delete them, is there a way to do this via API's?

Describe How to Reproduce

@mscherfling
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Take a look at close_incident in the resilient-lib package.

def close_incident(res_client, incident_id, kwargs):

The challenge is that closing an incident is based on the customized close fields an organization requires. We provide a way to specify a template for the fields and value to include when closing an incident.

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